Reading: New Approaches to Customer Service

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New Approaches to Customer Service

Author:

Ian Middleton

Abstract

Whilst new formats require new services from intermediaries, there is still a need for the servicing of the printed material. Quality of service and customer care is essential in both areas of activity, but suppliers must be realistic in what they offer and customers must be realistic in what they expect.
DOI: https://doi.org/10.1629/12289
How to Cite: Middleton, I., 1999. New Approaches to Customer Service. Serials, 12(3), pp.289–293. DOI: http://doi.org/10.1629/12289
Published on 01 Nov 1999.
Peer Reviewed

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