New Approaches to Customer Service

Ian Middleton

doi:10.1629/12289

Articles

New Approaches to Customer Service

Author:

Ian Middleton

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Abstract

Whilst new formats require new services from intermediaries, there is still a need for the servicing of the printed material. Quality of service and customer care is essential in both areas of activity, but suppliers must be realistic in what they offer and customers must be realistic in what they expect.

DOI: https://doi.org/10.1629/12289

How to Cite: Middleton, I., 1999. New Approaches to Customer Service. Serials, 12(3), pp.289–293. DOI: http://doi.org/10.1629/12289

Published on 01 Nov 1999.

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CC BY 3.0

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Middleton, I., 1999. New Approaches to Customer Service. Serials, 12(3), pp.289–293. DOI: http://doi.org/10.1629/12289

Middleton I. New Approaches to Customer Service. Serials. 1999;12(3):289–93. DOI: http://doi.org/10.1629/12289

Middleton, I. (1999). New Approaches to Customer Service. Serials, 12(3), 289–293. DOI: http://doi.org/10.1629/12289

Middleton I, ‘New Approaches to Customer Service’ (1999) 12 Serials 289 DOI: http://doi.org/10.1629/12289

Reading: New Approaches to Customer Service

Articles

New Approaches to Customer Service

Author:

Ian Middleton

X close

Abstract

DOI: https://doi.org/10.1629/12289

Downloads

PDF (EN)