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Abstract

"Documents Direct", a project funded and run by the University of Leeds, is evaluating an unmediated alternative to the traditional information service in an academic library. Whilst the pattern and level of use of the hybrid service, a combination of library holdings and access to full-text databases, seems to depend on subject area and the quality of the library's holdings, four key user requirements for unmediated systems have emerged: coverage and delivery time; ease of use; increased control, and cost.

How to Cite: Birch, K., 2003. Documents Direct: Findings of the Project's Trial. Serials, 13(1), pp.13–18. DOI: http://doi.org/10.1629/1313