Electronic information services (EIS) are rapidly becoming embedded in UK library and information services and have revolutionised our work. While there is evidence of individual projects and exercises to conduct potential evaluation of EIS in a number of higher education (HE) libraries, practitioners need guidance in methods to evaluate this rapidly evolving area. eVALUEd is a HEFCE-funded project which is developing an online toolkit for evaluating EIS and to increase awareness of existing materials to help library managers in HE to evaluate such services efficiently and effectively. An initial survey of library managers and subsequent interviews informed the current picture of EIS evaluation and identified the main challenges. The main challenge cited was suppliers' data. Lack of comparability, and unreliability, present difficulties for EIS evaluation. Some institutions in the UK are developing their own in-house solutions to overcome poor statistics. Finally, the survey provided suggestions for inclusion in the toolkit.
How to Cite:
Hartland-Fox, R. and Thebridge, S., 2003. Electronic information services evaluation: current activity and issues in UK academic libraries. Serials, 16(1), pp.63–68. DOI: http://doi.org/10.1629/1663