OpenURL link resolvers are becoming more readily available. Many libraries are considering, or are in the process of, implementing this application. A link resolver is not a 'set up once and forget about it' application. It does require commitment in its implementation and ongoing maintenance to yield the full benefit. The aim of this article is to share our experiences and considerations in the management of e-journal access in conjunction with the implementation of a link resolver. How link resolvers helped to simplify document delivery and the practical issues involved in implementation at Unilever are also discussed.