I work as a group publisher in the journals publishing department at Institute of Physics Publishing (IOP) and look after the Journal of Physics series and our two open access titles New Journal of Physics and Journal of Physics: Conference Series. The journals have fully electronic processes with correspondence arriving via e-mail or the author and referee web pages. Both peer review and production are handled from our Bristol offices and so everyone’s day begins with the new requests, reports and submissions that arrived overnight. I start with my own mail and then handle queries passed on by colleagues in the Journal of Physics group. The publisher, production editor and publishing administrator for each journal sit next to each other and so there are frequent discussions about copy flow, special issues, urgent papers or how to coax a referee report from a particular editor.